FAQ's

HOW DO I PLACE AN ORDER?
Once you have added the desired items to your shopping cart, simply click the "Checkout" button on the cart page, and we will guide you through the payment process.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit and debit cards.

HOW SECURE IS MY PERSONAL INFORMATION?
Our website uses Secure Sockets Layer (SSL) protocol to encrypt all personal information submitted during the checkout process. For more details on how we protect and use your information, please read our Privacy Policy.

HOW DOES SHIPPING WORK?
We collaborate with global suppliers and manufacturers to offer you the best prices and most unique products. This means your order will be shipped from international locations such as Germany, the USA, Thailand, Tibet, China, India, and more. Our global suppliers provide tracking numbers, and we offer a 100% satisfaction guarantee. Since we ship directly from our partners in these countries, your order may take 10-14 business days to arrive. Don't worry if it doesn't show up immediately – it's on its way! 😊

We also offer international shipping—no matter where you are, you can shop with us! For more details, please visit our Shipping & Delivery page.

WHAT IF I NEED HELP?
No worries! Contact us, and we will guide you through the return process. Support@raivostore.com

CAN I CANCEL AN ORDER?
Yes! Cancellations must be made within 24 hours of placing the order. Send us an email within 24 hours, explaining why you wish to cancel. All refunds will be processed within 24-48 hours before being reflected in your bank account